Frequently Asked Questions

Are the locked grooves on Burn Pygmalion intentional?

Yes, we thought it would be cool. It has however, confused people who thought their records were broken on multiple occasions. Rest assured, it is meant to be this way.

Can I buy your products on Bandcamp?

Most of what’s available on this site is available on our Bandcamp page. Not all, but most.

Can I change my shipping address?

Yes, get in touch via our contact email. Provide your order number and the new address.

Can I combine shipping and get refunded for shipping costs if I placed multiple orders?

We no longer provide refunds for the purpose of combining shipping across multiple orders. It’s just too much of a hassle for us to be able to keep up with. Orders are processed the way they were placed. Sorry about that!

Can I get a refund?

The refund policy: If your order hasn’t shipped yet, we can cancel your order. The exception to this is we do not provide refunds for PayPal payments after 180 days. At 180 days, PayPal takes away the refund option, and we will not manually send the money back to you. Keep this in mind when you purchase an item that is on pre-order and may incur long wait times (especially in the current era of vinyl PVC shortages). If you paid via credit/debit card, the refund will go back that same card; we cannot send a refund via any other means in this instance. We also won’t refund orders for the purpose of using a coupon that wasn’t available at the time of purchase.

We will refund unopened, undamaged items still in the shrink-wrap, once returned (buyer pays shipping). We will refund or replace damaged items (records that are broken or otherwise have defects which impact playability). If you don’t specify, we will by default send a replacement if we can. Get in touch with us via the mail button at the top, and please provide photo and/or video evidence of the defect.

Please also note that we do not provide refunds for vinyl colors not meeting up to individual customers’ expectations. Mock-ups are just that– mock-ups. And while we try our hardest to make ambitious, colorful records will cool designs– working with vinyl colors doesn’t yield results that are 100% predictable. This is just part of the reality of manufacturing vinyl records and combining color pigments.

Can I switch to another color variant?

Sure, get in touch via the mail button above.

Do I have something in my teeth?

Maybe just a little something. Don’t worry, it’s not too noticeable.

Do some of your CD releases have easter eggs that can only be accessed by rewinding before track 1 using a CD player that’s capable of doing such things?


Do specialty vinyl records such as glow in the dark or picture discs have a difference in sound quality?

Yes. Glow in the dark vinyl is known to have more surface noise than standard vinyl, because of the use of phosphorus in the manufacturing process. Glow in the dark vinyl is for the aesthetics and the novelty value, not necessarily for showing off the sound quality of your system.

Picture discs, while definitely higher quality than glow in the dark, do have a dip in sound quality compared to standard vinyl. Picture discs have a much thinner layer of vinyl that the grooves are stamped into. However, the process of making picture disc vinyl has greatly improved over time, and this shouldn’t be all too noticeable to the casual ear.

For any release we do with a glow in the dark or picture disc variant, we will always make a standard vinyl version available as well, because we understand the importance of novelty variants not being the only way to get it on vinyl. (Please note that by “standard vinyl” we are referring to any of our regular colored vinyl variants, whether that be solid colors, splatters, etc.)

Do you all do represses?

A goal of our label is to not contribute to scarcity of popular titles on vinyl! If something is out of print, you can generally rest assured that we will repress it.

Do you have international distribution? Can I save on shipping costs?

Many of our releases (mostly vinyl) are available from the German retailer HHV. If you live in Europe, you may be able to save some money by searching for our releases on there.

Does 180-gram vinyl make a difference in sound quality?

Not in the slightest. We just think it feels cool to hold.

Does colored vinyl have a difference in sound quality?

Generally, no. The exceptions are glow-in-the-dark vinyl and picture discs. But generally, the process of making colored vinyl has been perfected by this point, and the difference between colored vinyl and black vinyl, if any, is negligible.

How do I access enhanced CD content (such as the commentary track on the Spirit Phone CD)?

Sometimes, your computer won’t react immediately when you insert the CD into the drive. To access enhanced CD features on such releases as Spirit Phone and Nature Tapes, explore the drive contents directly, as if it were another folder on your computer.

How long do international shipments take, and when will the tracking number update for them?

We’ve switched to UPS Mail Innovations for international shipments. These shipments work by being shipped out in batches. This means that the tracking number could take a week or longer to update at all. Once in-transit, UPS Mail Innovations packages tend to take 2-3 weeks to arrive. In some cases, they could take up to 2 months.

I didn’t get a download card. Can you send me a code?

Yeah… some of our earlier releases didn’t contain download cards. Sorry about that. We have corrected the error of our ways, and every vinyl & cassette product now comes with a download card.

If you didn’t get one, and you desire to have the album in your Bandcamp collection, email us at with proof of purchase (such as your order number) and we’ll send you a download code.

I didn’t get a sticker in my order.

It’s commonly known that we tend to send stickers with our orders, and sometimes artist or album specific stickers, depending on what was purchased. These are a free perk that we often send for fun. However, depending on supply of these stickers, or other outside factors, getting free stickers in your order is not a guarantee.

I got a broken/defective product. Can you replace it?

In most all cases, yes! We will gladly replace defective products for you. If you have a record with issues that directly affect the playability (such as scratches, warping, skipping, etc), contact us for a replacement, with photo or video evidence of the issue.

I live outside the U.S. and my package has been stuck in customs for a long time.

International shipments can take a very long time to reach their destinations. Getting held up in customs is extremely common, especially given outside circumstances such as COVID-19 and Brexit. Packages taking up to 3 months to get delivered is very normal right now. So try not to rush to assumptions about it being lost in the mail. Chances are, it’s just stuck in a giant customs queue.

Is Hidden in the Sand on the Marvin’s vinyl?

Since we’re just a kooky quirky record label, it might be in our nature to hide a “hidden” track. Maybe perhaps behind something known as a “locked groove.” Thereby making the listener go digging… in the sand. Yeah, that seems like a thing we’d do.

My record jacket got damaged in the mail. Can you send a replacement?

Yes! Generally, we can send you a replacement jacket if yours got damaged in the mail. Just email us using the mail link at the top of the website.

My tracking number hasn’t updated. Can you do anything?

The USPS is under heavy amounts of stress. As of the beginning of 2021, domestic shipping times seem to have settled back into their usual rhythm, but still, some packages can take a while to reach their destinations. If a package is late, the tracking will usually update to some variation of simply “In Transit” or “Arriving Late” with not much else of an explanation. In the vast majority of cases, this is nothing to worry about, and it means exactly what it says. Please understand that once we drop off your order at the post office, it’s quite literally out of our hands. Now, if you’re in the US, and your tracking hasn’t updated in well over a month, then maybe that’s cause for concern.
Update as of August 2022: Many USPS post offices in the US are no longer updating Media Mail tracking numbers. It’s very possible that your order will show up without the tracking ever updating.

For international shipments, it’s extremely common for packages to get held up in customs for weeks at a time, and for packages to not reach their destinations for months after shipment. Packages arriving upwards of 3 months later is very common.

What about Neil Cicierega’s Mouth Sounds/Silence/Moods/Dreams?

The universe would collapse in on itself if we pressed those and you know it.

What are the best ways to keep up with your new releases?

Subscribe to our mailing list. Follow us on Twitter. Follow us on Bandcamp. Join our Discord.

What format are the downloads on the download cards?

For a long time now, our download cards have been Bandcamp download cards, meaning you will have the choice of downloading the audio in a lossless (FLAC/WAV) or lossy (MP3) format.

When will (Insert Pre-Order Vinyl Here) be finished and ready to ship?

The product page and the Schedule page will tell you an estimated shipment timeframe for vinyl pre-orders.

When will my Friday Night Funkin’ Kickstarter rewards ship?

As of August 2022, most of the Friday Night Funkin’ soundtrack rewards from the Kickstarter have been imported into our system. Rewards that only contain the CD and/or cassette will be shipped out over the course of the coming weeks/months. There are over 10 thousand orders to get through, so it will take a long time to get through it all. They are being shipped out in no particular order. Rewards containing a vinyl will be shipped out over the course of early 2023. The Kickstarter vinyl is in production, and will be completed in waves of 3,000 over the course of January through April. If your Kickstarter pledge contained a T-shirt, your reward has not been imported into our system yet.

When will my order ship?

If all items in your order are Ready To Ship, then your order will ship out as soon as possible, usually within 3 days. We don’t ship on weekends. If any items in your order are still manufacturing or in pre-production, your order will ship when all items in the order are Ready To Ship. Check the product description for estimated shipment timeframes on pre-order items, or check the Schedule page.

Where can I get your King Gizzard bootlegger masters?

Our Gizzard live album project was mastered by Angel Hair Audio. Both vinyl and digital masters, for your bootlegging uses, are available here. If you press these to any format, you must credit Angel Hair Audio.

Who presses your vinyl?

Our vinyl is pressed by GZ Media in the Czech Republic and the projects are managed by the good folks over at Pirates Press.

Why do you do open pre-orders? Isn’t it better if you can ship them to me immediately?

For just about all of our releases, we do open pre-orders. This means that at the time the item goes up, there is no stock limit. This is our business model for a few reasons:

-We’re able to gauge the demand for the release and press the adequate amount of copies to keep it in stock for as long as possible.
-The more we print, the more customers are able to enjoy our releases even if they weren’t there on the drop date. In the long run, the more customers are happy.
-The artist is compensated more in the long run, especially for vinyl.
-It keeps the flipper market away from our releases. We don’t want people to have to pay high aftermarket prices to get our records, and we want people to have access to them whenever they discover them.
-The launch of one of our releases doesn’t have to be met with the stress and anxiety that record collectors feel when they don’t know if they’ll be fast enough to get it. Music collecting should be fun, not stressful!

This does mean that, at least during the pre-order period, buyers have to wait for the products to be manufactured, which can take a few months. But in the long run, this is the best way to keep buyers happy and to make our releases as worthwhile as possible for everybody involved.

All that being said, it’s worth noting that if you do buy it during the pre-order window– even though you’ll have a wait time, you have the security of knowing you got in on the pressing. After about 2 weeks, we decide how many we’re pressing, and then the stock numbers will begin counting down.

Why is disc 2 of the View-Monster CD so weird?

The CD is a weird format. What’s the point of making CDs without doing weird stuff with them?

Will you be pressing Hip to the Javabean?

Yes! It will take a while to do, but we promise it’ll all be worth the wait!

Will you be pressing other Tally Hall associated projects?

Right now, the only plans are to do Marvin’s and Good & Evil.

You should press (insert album here)!

Hop on over to our Discord server, where there is a #press-this channel dedicated specifically to suggesting things for us to press! We definitely take note of feedback from there.